Resolved
The solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend.
Posted Jun 27, 2026 - 00:22 UTC
Update
We are seeing performance come back online, but are continuing to monitor.
Posted Jun 26, 2026 - 23:40 UTC
Monitoring
We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
Posted Jun 26, 2026 - 23:33 UTC
Identified
The team has identified the problem. We are actively working on a resolution.
Posted Jun 26, 2026 - 23:25 UTC
Update
We are actively investigating this issue. QR Code ordering continues to be the best workaround.
We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
Posted Jun 26, 2026 - 23:18 UTC
Update
Posted Jun 26, 2026 - 22:59 UTC
Update
We are continuing to investigate this issue.
Posted Jun 26, 2026 - 22:58 UTC
Investigating
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
Posted Jun 26, 2026 - 22:41 UTC
This incident affected: Core Services (SpotOn Restaurant POS, SpotOn Restaurant Express, SpotOn Retail, SpotOn Online Ordering, SpotOn Restaurant Dashboard, SpotOn Express Dashboard), Payments (In-Store Payment Acceptance (TSYS), Online Payment Acceptance (TSYS), Deposits (TSYS), In-Store Payment Acceptance (Worldpay), Online Payment Acceptance (Worldpay), Deposits (Worldpay), Gift Cards), and Integrations (7Shifts, BarTrack, BarVision, Bevchek, Bevspot, Bite, CaptainAI, Chowly, Cogs-Well, Compeat/CTUIT, Craftable, Davo, Fobesoft, FreshKDS, HotSchedules, Incentivion, inKind, ItsaCheckmate, MarginEdge, Ovation, QSR Automations, QSROnline, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shogo, Sidework, Tenzo, TipHaus, US BeerSaver).