All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services Operational
90 days ago
99.92 % uptime
Today
SpotOn Restaurant Operational
90 days ago
99.82 % uptime
Today
SpotOn Online Ordering Operational
90 days ago
99.82 % uptime
Today
SpotOn Restaurant Reporting Operational
90 days ago
100.0 % uptime
Today
Payment Deposits Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Additional Products Operational
90 days ago
100.0 % uptime
Today
SpotOn Website Operational
Loyalty Operational
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
Payment Processors Operational
Tsys Processing Operational
Transit Processing Operational
FIS Processing Operational
Gift Cards Operational
Infrastructure Operational
AWS Operational
Support Phone Line Operational
AT&T Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
TSYS Payments May Fail
Resolved - The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.
Sep 26, 18:06 UTC
Update - We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.
Sep 26, 16:54 UTC
Monitoring - We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure
Sep 26, 16:32 UTC
Identified - TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.
Sep 26, 16:19 UTC
Investigating - We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.
Sep 26, 16:05 UTC
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024
SpotOn's Integration with Fresh KDS is currently experiencing issues
Resolved - Issue has been resolved and full functionality has been restored to the FreshKDS service.
Sep 19, 20:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 20:18 UTC
Investigating - SpotOn's Integration with Fresh KDS is currently experiencing issues and orders are not getting to the KDS. We have identified the problem and corrective actions are underway.
Sep 19, 20:01 UTC
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