Loyalty Timeouts

Incident Report for SpotOn Services

Resolved

This incident has been resolved.
Posted Feb 03, 2023 - 22:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 03, 2023 - 20:51 UTC

Identified

Noting some needed optimization for an AWS RDS instance. Currently making the necessary updates.
Posted Feb 03, 2023 - 20:10 UTC

Investigating

SpotOn Engineering is noting some timeouts with loyalty. We are currently investigating the issue.
Posted Feb 03, 2023 - 17:49 UTC
This incident affected: Additional Products (Loyalty).