All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services Operational
90 days ago
99.98 % uptime
Today
SpotOn Restaurant Operational
90 days ago
99.97 % uptime
Today
SpotOn Online Ordering Operational
90 days ago
99.99 % uptime
Today
SpotOn Restaurant Reporting Operational
90 days ago
99.97 % uptime
Today
Payment Deposits Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Additional Products Operational
90 days ago
100.0 % uptime
Today
SpotOn Website Operational
Loyalty Operational
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
Payment Processors Operational
Tsys Processing Operational
Transit Processing Operational
FIS Processing Operational
Gift Cards Operational
Infrastructure Operational
AWS Operational
Support Phone Line Operational
AT&T Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
3rd party ordering degraded
Resolved - This incident has been resolved.
Nov 13, 21:05 UTC
Update - We are continuing to work on a fix for this issue.
Nov 13, 20:47 UTC
Update - We are continuing to work on a fix for this issue.
Nov 13, 19:39 UTC
Identified - We have identified a culprit and are working to resolve the issue.
Nov 13, 19:00 UTC
Investigating - We are investigating an issue impacting ordering with 3rd party integrations. Will provide updates as they become available.
Nov 13, 18:20 UTC
FreshKDS integration outage
Resolved - This incident has been resolved.
Nov 13, 02:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 01:42 UTC
Identified - Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation.
Nov 13, 01:16 UTC
Investigating - We are investigating an issue that is impacting the ability for FreshKDS to take orders
Nov 13, 00:07 UTC
Nov 12, 2024
Restaurant reporting is degraded
Resolved - This incident has been resolved.
Nov 12, 23:34 UTC
Investigating - We are currently investigating the issue
Nov 12, 21:55 UTC
Restaurant reporting is degraded
Resolved - This incident has been resolved. Close report summaries and labor reports are operational again.
Nov 12, 16:49 UTC
Investigating - We have identified an issue where restaurant reporting is degraded. This is visible for some merchants in close report summaries and labor reports. We are investigating now.
Nov 12, 16:15 UTC
Restaurant order reporting is experiencing data inconsistencies
Resolved - This incident has been resolved.
Nov 12, 02:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.
Nov 12, 01:30 UTC
Update - We are continuing to investigate this issue.
Nov 12, 00:00 UTC
Update - We are continuing to investigate this issue.
Nov 11, 22:49 UTC
Investigating - We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.
Nov 11, 22:47 UTC
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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